Transparency & Accountability

Transparency

is to make available information about the commitments and performance of various actors (so that it can be used for accountability purposes by other actors).

Accountability

is when institutions and actors are held accountable for commitments and performance.

Transparency and accountability is broadly applicable, which means that this thematic area bears many resemblances to a cross-cutting issue.

SPIDER’s focus for transparency and accountablitiy projects is public service delivery.

SPIDER's approach to Transparency & Accountability

SPIDER sees Transparency and accountability as four interlinked steps:

Information

Make information available about the commitments and performance of various actors (make sure this is informed by what is really needed)

Access

Inform citizens and other actors about their rights to information and services, facilitate the use of the available information

Action

Mobilise actors to use the information, communicate the opinions and needs to service providers, use information in debates.

Feedback

Facilitate, document and communicate the response of duty bearers (and then back to step 1 Information)

The role of ICT

ICT can make a significant contribution to each of the four steps of Transparency and Accountability

Information

ICTs are the way to aggregate, analyse, present and disseminate information. Tools are becoming more powerful and affordable every year but the approach must be chosen carefully.

Access

ICTs are the way to aggregate, analyse, present and disseminate information. Tools are becoming more powerful and affordable every year but the approach must be chosen carefully.

Action

Various groups use the information to influence duty bearers. Although the push has been towards digitalising the interface and communication channels between various actors, this may not be the best approach in all cases.

 

Feedback

With focus on on identifying the existing feedback mechanisms and the possibility of enhancing these through ICT.

What SPIDER supports

Within the framework of the T&A area, SPIDER will support

Availability of reliable information in an accessible and useable format (Open Data standards)

Development, localisation and use of ICT tools in the four processes (Information, Access, Action and Feedback)

Implementation of ICT in already existing projects where:

  • The end goal of the project supports SPIDER MTO or STO
  • The project can contribute to other SPIDER projects in the area

Follow up on the efficiency of ICT tools in each process (Information, Access, Action and Feedback)

SPIDER will not support

t

Informing about T&A or access to information but not working with T& A issues or providing of information.

M

Publishing of information that is not based on needs of actors in the field.

s

Development of platforms that are not connected to existing channels of information or workflows.

Platforms or technical solutions that do not take into account the needs and skills of the users.